Professionals and families work together to ensure opportunity for loved ones, especially if a loved one has a disability. Beginning in 2002, the People Talking to People project (PTP) was created to give independent data measurements for system-wide quality-improvement. Operating with the principle that more honest answers are shared when there is common understanding, PTP staff gather honest feedback from individuals (and their families) about community inclusion, choice, health, safety, employment, rights, and service planning. Anonymous survey data is used to track performance and to assess the outcomes of services provided. This is The Arc Tennessee’s way of being involved in system changes and connecting with the individuals who rely most on specific services. System improvement opportunities are detailed in Tennessee’s National Core Indicators reports below.