Staff Information Services

Below, you will find the information & tools you need to manage system resources and website content. This section of the website is intended for use by employees & authorized users of the The Arc of Tennessee.

Outlook Web Access:

Outlook Web Access allows you to see your email, calendar and contacts from any Internet connection. It is securely available to employees of The Arc of Tennessee. To log into your online email account, please click on the following link:

• Outlook Web Access Log On

The Arc of Tennessee Resource Center (ATRC):

The Arc of Tennessee Resource Center, or ATRC, is a one stop shop for authorized users to manage their Support Brokerage responsibilities and take control certain parts of the website. Here, support brokers and case managers will find everything they need to administer referrals and active participants. In addition, authorized employees of The Arc of Tennessee can use the system to print invoices, publish stories to the website, and much more. To log into the ATRC, please click on the following link:

• The Arc of Tennessee Resource Center (ATRC)

Case Manager Registration Form:

If you are a case manager, authorized by the state of Tennessee, and you need to submit a referral to The Arc of Tennessee for support brokerage services assignment, then it is important that you register for an account with the ATRC by clicking on the link below. Once registered, your profile will be reviewed & approved, and access to the ATRC will be granted. After approval, you will be able to log into the ATRC and submit new referrals. The Arc of Tennessee will take it from there by assigning each referral to the appropriate support broker. To register as an authorized Case Manager, please click on the following link:

• Case Manager Registration Form

Syndicated News:

Here you will find the latest social networking technology integrated right into your website. It is securely available to Arc staff members - enabling the ability to post syndicated news and automatically feed that news to RSS subscribers. The scrolling news feed is integrated into the site's graphical theme so that visitors have access to Arc-posted headlines & events without requiring them to subscribe to the feed. To manage your Arc syndicated news please click on the following link:

• Syndicated News Administration Console

Reports & Metrics:

Measuring and analyzing how your Internet presence benefits your organization is an important, and often overlooked, part of maintaining a website. Here you have a methodology for analyzing site traffic, guest conversions, unique visitors, and other general website information including browser utilization, broken link summary reports, visitor geography, etc. Please click on the following link to view your website dashboard:

• Website Reports Dashboard

Internal Search:

Internal search is an excellent tool for new & recurring visitors alike because it can target content that has not been harvested or indexed by any of the major external search engines (e.g. Yahoo, Google, and MSN). All standard internal website search options have been implemented, along with advanced features like word or phrase auto-completion, spelling suggestions, Adobe Acrobat & Microsoft Word support, search depth control, Boolean search patterns, and a sophisticated administration interface allowing secure, granular control over the search results that you present to your users. To manage your website's internal search engine, please click on the following link:

• Search Engine Administration Console